problems they are solving:
Save time.
Say you are a small business owner, customers sometimes contact you asking questions like:
- Do you have yello flowers in stock?
- When will you have the new Halo on shelves?
- What meats are currently discounted?
- What time do you open?
- will you be open during Labor dday? you don’t have time to asnwer all of these questions by phone or through text, so this is a MASSIVE pain that chatbots fix
Book a vaction, pay for dinner right away. Voice command control your house.
use NLP
evolved from rule-based systems to Generative AI models
Smart Assistants
Smart assistants:
- Siri
- Google Assistant
- Amazon Alexa
- Microsoft Cortana
How they work:
- Activiate with “hey siri”
- convert spoken words to text using speech-to-text (STT)
- Interpret commands and construct responses (written or actionable ie play American Pie on spotify) using NLP
- Execute tasks by searching databases/devices.
- Respond to user by converting test to spoken words using text-to-speech (TTS)
Generative AI chatbots
- ChatGPT
- Google gemini
- Microsoft Copilo: can access the internet in real time.
Uses:
- Customer service
- E-commerce
- Healtcare
- symptom assesment
- appointement scheduling
- medication reminders
Future:
- more human-like chatbots, emotional intelligence through sentiment analysis.
- handling processes like refunds.
Ease of implementation
They are very easy to implemente with generative AI] Might not take more than an hour!!!!